Return & Refund Policy
Last Updated: February 18, 2026
Thank you for shopping with Evanis. We want you to be satisfied with your purchase of the Evanis EVALYSS Heated Brush. If you are not completely satisfied, please review our return policy below.
1. 30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The item must be in the same condition as received
- Proof of purchase is required
Returns that do not meet these conditions may be refused.
2. How to Request a Return
To initiate a return, please contact us at:
Please include:
- Your full name
- Order number
- Reason for return
We will provide you with return instructions.
Do not send items back without contacting us first.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was damaged upon arrival
- The wrong product was received
Shipping costs are non-refundable.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery.
Include:
- Clear photos of the product
- Photos of the packaging
- Your order number
We will review the case and offer a replacement or refund if approved.
5. Refund Process
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Please note that your bank or payment provider may take additional time to process the refund.
6. Non-Returnable Items
We do not accept returns for:
- Used products
- Items damaged due to misuse
- Products returned without prior approval
7. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.
8. Contact Information
If you have any questions regarding returns or refunds, please contact:
Evanis Support
Email: support@evalyss.fr
